Privacy policy

LCKN operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience. LCKN is powered by Shopify, which enables us to provide these Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using our Services or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Personal Information We Collect Or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. This does not include anonymous or de-identified information.

Depending on how you interact with our Services, we may collect or process:

Contact details, including your name, billing address, shipping address, phone number, and email address
Financial information, including payment details, transaction details, and payment confirmation information
Account information, including username, password, preferences, and settings
Transaction information, including items viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled
Communications with us, including customer support messages and inquiries
Device information, including browser, IP address, network connection, and unique device identifiers
Usage information, including how and when you interact with or navigate the Services

Personal Information Sources

We may collect personal information from the following sources:

Directly from you when you create an account, place an order, communicate with us, or otherwise provide information
Automatically through the Services, including through cookies and similar technologies
From service providers that process information on our behalf
From partners or other third parties

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information to:

Provide, tailor, and improve the Services
Process payments, fulfill orders, arrange shipping, and manage returns or exchanges
Create, maintain, and manage your account
Remember your preferences and provide a more customized shopping experience
Send marketing, promotional, and advertising communications
Show you relevant advertising on our Services or other websites
Detect, investigate, and prevent fraudulent, illegal, unsafe, or malicious activity
Provide customer support and maintain our relationship with you
Comply with legal obligations and respond to lawful requests

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:

Shopify, vendors, and service providers that support our store, payments, fulfillment, shipping, analytics, and customer support
Business and marketing partners that help us advertise and market our products
Third parties when you direct us to share information or otherwise consent
Affiliates within our corporate group
Parties involved in legal compliance, enforcement of our policies, or a business transaction such as a merger or bankruptcy

Relationship With Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information submitted through our store may be transmitted to and shared with Shopify and certain third parties that support Shopify’s platform.

To help protect, grow, and improve our business, we may use certain Shopify enhanced features that incorporate data and information from your interactions with our store, with Shopify, and with other merchants using Shopify.

To learn more about how Shopify uses your personal information and any rights you may have, you can review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites And Links

Our Services may include links to third-party websites or platforms. If you follow those links, you should review their privacy and security policies. We are not responsible for the privacy or security practices of third-party sites or platforms.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share the personal information of individuals under 16 years of age as defined by applicable law.

Security And Retention Of Your Information

No method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights And Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

Right to access or know what personal information we hold about you
Right to request deletion of your personal information
Right to request correction of inaccurate personal information
Right to portability of your personal information
Right to opt out of sale, sharing, or targeted advertising where applicable
Right to manage communication preferences and unsubscribe from promotional emails

If you are located in the UK or EEA, you may also have the right to object to certain processing, restrict certain processing, or withdraw consent where consent is the basis for processing.

We will not discriminate against you for exercising any of your privacy rights. We may need to verify your identity before processing your request.

Global Privacy Control And Do Not Track

If you visit our website with Global Privacy Control enabled, we will treat that signal, where required by law, as a request to opt out for that browser and device. Other than Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent by your browser or device.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country where you live. Where required, we rely on recognized legal mechanisms for international transfers, including Standard Contractual Clauses or equivalent safeguards.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. When we do, we will update the "Last updated" date and provide notice as required by law.