Contact information

Whether you have questions about our products, need assistance with an order, or want to discuss a custom request—we respond to every inquiry personally. We are here to help.

Get in Touch

General Inquiries:
team@lckn.io
Response time: Within 24 hours

Returns & Exchanges:
returns@lckn.io
Response time: Within 24 hours

Warranty Claims:
warranty@lckn.io
Response time: Within 48 hours

Wholesale & Partnership Inquiries:
partnerships@lckn.io
Response time: Within 3–5 business days

Shipping Inquiries:
hello@lckn.io

Order Tracking

Already placed an order?

Track your shipment: Log in to your account

Or email hello@lckn.io with your order number for immediate assistance.

Join the Watchlist

Priority access to drops. Early numbering (#001–#100). Free shipping on all orders. Exclusive colorway releases.

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We respect your inbox. You'll receive drop notifications and product updates only—no spam, no daily emails.

Follow LCKN

Stay updated on production progress, behind-the-scenes content, and community features.

Instagram: @lckn.io
TikTok: @lckn.io
YouTube: LCKN
Snapchat: @lckn.io

Business Information

LCKN
Operating digitally from San Marcos, California

Email: hello@lckn.io
Website: lckn.io

We operate exclusively online to maintain our direct-to-consumer model and keep costs focused on product quality rather than retail overhead.

Feedback & Suggestions

We're committed to continuous improvement. If you have feedback about our products, website experience, or customer service, we want to hear it.

Send detailed feedback to: feedback@lckn.io

We read every message. While we can't respond to every suggestion individually, your input directly influences how we refine our products and processes.

Response Time Commitment

General inquiries: Within 24 hours
Order issues: Within 24 hours (priority handling)
Returns & exchanges: Within 24 hours
Warranty claims: Within 48 hours
Partnership inquiries: Within 3–5 business days
Press & media: Within 48 hours

We respond faster than most brands because we're small enough to care and efficient enough to deliver.

If you haven't received a response within our stated timeframe, check your spam folder or email us again—we may have missed it.

What to Include in Your Message

To help us assist you efficiently, please include:

For order inquiries:

Order number (found in your confirmation email)
Name on the order
Brief description of your question or issue

For product questions:

Specific product or collection you're asking about
Your measurements (if sizing-related)
Any relevant details about intended use

For warranty claims:

Order number and date of purchase
Individual garment number (printed on tag)
Photos of the defect or issue
Description of when/how the issue occurred

The more specific you are, the faster we can help.

Custom & Special Requests

We occasionally accommodate custom requests for:

Corporate gifting (minimum 50 pieces)
Special event collaborations
Unique colorway requests for groups

Due to our limited production capacity, we evaluate these on a case-by-case basis. Contact partnerships@lckn.io with complete details of your request, including: